Frequently Asked Questions

All you need to access Mobile at bet365 is an Internet enabled phone. Simply point your phone’s browser to mobile.bet365.com

The only requirement to be able to access Mobile at bet365 is an Internet enabled handset and an appropriate tariff from your mobile service provider. This is an entry level feature on most phones on the market today.

The manufacturer and model number is usually displayed on the phone casing under the battery. Alternatively Contact Us and one of our Customer Service advisors will be pleased to assist you.

Mobile service providers have a policy of blocking certain types of content and services on their network. This has been done in order to prevent anyone under the age of 18 from accessing these services and may affect Mobile at bet365. Content blocking can be removed with a phone call to your mobile service provider.

When logging in to place a bet you will be required to enter your bet365 username and the security number or password you chose when you opened your bet365 account.

If you forget your security number or password you will need to Contact Us and one of our Customer Service advisors will be pleased to assist you.

This service is provided free to anyone with a bet365 account. The only charges are those applied by your mobile service provider for using their data services. For data charge information please contact your mobile service provider.

When using Mobile at bet365 your mobile service provider’s standard data charges will apply. Placing a bet will typically only cost a few pence.

The vast majority of the events and markets on bet365 are available on Mobile at bet365, including our fantastic range of live In-Play markets.

Your bet is placed when you receive a ‘Bet Confirmation’ screen with a transaction reference number. If you have any doubt about whether a bet was placed successfully you are able to check in Members on Mobile at bet365 or the bet365 website. Alternatively you can Contact Us and one of our Customer Service advisors will be pleased to assist you.

Should you lose connection to your mobile service provider whilst using Mobile at bet365, you will be able to resume normal operation once the mobile signal is restored. If you have any doubt about whether a bet was placed successfully, check your History in Members on Mobile at bet365 or the bet365 website. Alternatively you can Contact Us and one of our Customer Service advisors will be pleased to assist you.

Yes. As long as your mobile service provider allows you to roam foreign networks and the network you have roamed onto supports GPRS you can use Mobile at bet365 abroad.

The way in which you fund your bet365 account is dependant on your handset compatibility.

Regardless of the model of your handset we support the following payment options on our mobile application: Debit/Credit Card, Neteller, Click2Pay, Ukash and Entropay.

Withdrawing your funds is as simple as depositing and can be done on your handset or in the case of Ukash after 1 phone call.

We offer additional and/or alternative payment methods if you hold one of the following handsets/tablets: iPhone, iPad, Android or Windows.

The additional payment methods are: PayPal, Moneybookers, Instadebit and Paysafecard.

If you have one of the phones described and an account already funded by one of these payment methods simply follow the deposit links on the handset and access your payment method.

If you have more than one payment method on your account, including one from the list shown, and you wish to make one of these Additional Payment methods active, simply select Change Payment Method in the Members Area.

If you do not yet have one of the above payment method added to your bet365 account and would be interested in using one of these, please Contact Us and a member of our Customer Service Team will be pleased to assist you, alternatively you can add one of these payment methods by accessing your bet365 account from your computer and selecting Deposit in the Members Area where you will be able to select the payment method of your choice.

Please be advised that availability of payment methods will be dependant on your country of residence.

If you have an iPhone, iPad or Android device you can watch all races shown live on At The Races and Racing UK.

You simply need to place a qualifying bet of at least $1 win or $0.50 each-way (or currency equivalent) on the race then click the Watch icon from either the bet slip, the racecard or from ‘Watch Your Live Races’.

In order to receive the best picture quality you will require a good 3G or WiFi connection.

Please note that At The Races streaming is not available to customers in the USA, Australia, New Zealand, Japan, Hong Kong, France, South Africa, Sri Lanka or the Caribbean, while Racing UK streaming is not available to customers in the USA, Australia, New Zealand, Hong Kong, France or Singapore.

You can now watch live sport on your iPhone, iPad or Android device including Soccer, Tennis, Basketball, Snooker, Darts, Cricket and Squash. You simply need a funded account or to have placed a bet in the last 24 hours to qualify. To view the stream log in and navigate to the sport homepage or In–Play where a watch icon tells you what is available.